Thank you for choosing to shop at our Candle Store. We want to ensure your complete satisfaction with your purchase. Please carefully review our return policy before making a purchase.
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1. Refunds
   1.1 We do not offer refunds for change of mind or personal preference.
   1.2 All sales are final and non-refundable.
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2. Product Replacements for Damaged Items
   2.1 If you receive a damaged or defective product, we are happy to replace it for you free of charge.
   2.2 To be eligible for a replacement, you must provide proof of damage to the product. This may include clear photographs or videos clearly showing the damage.
   2.3 Please contact our customer support team at burning.sensations@outlook.com within 14 days of receiving your order to initiate the replacement process.
   2.4 Our customer support team will guide you through the necessary steps to return the damaged item and receive a replacement.
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3. Return Process
   3.1 We do not accept returns for any reason other than a damaged or defective product as outlined in section 2.
   3.2 To initiate a replacement, please contact our customer support team at burning.sensations@outlook.com within 14 days of receiving your order.
   3.3 Our customer support team will provide you with instructions on how to return the product.
   3.4 Please ensure that the returned product is in its original condition and packaging.
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4. Exclusions
   4.1 The following items are not eligible for return or replacement:
       - Products that have been used or altered in any way.
       - Products that have been damaged due to misuse, neglect, or improper handling.
       - Customised or personalised products.
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5. Processing Time
   5.1 Once we receive the photographic proof of damaged item, we will inspect it to ensure that it meets the eligibility criteria outlined above.
   5.2 If the item is eligible for a replacement, we will send you a new product as soon as possible.
   5.3 Please note that the processing time may vary depending on the availability of the replacement product.
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6. Contact Us
   6.1 If you have any questions or concerns about our return policy, please contact our customer support team at burning.sensations@outlook.com
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By making a purchase from our Candle Store, you acknowledge that you have read, understood, and agreed to our return policy. If you do not agree with any part of this policy, please refrain from making a purchase.